Legal
Terms of Service
Last updated: September 2026
Welcome to Just A Match. These Terms of Service govern your use of our Platform. Please read them carefully. By using JAM, you agree to the terms outlined below, including how we collect, use, and protect your data.
1. Acceptance of Terms
By accessing or using Just A Match ("JAM," "we," "us," or "the Platform"), you agree to be bound by these Terms of Service. If you do not agree, please discontinue use of the Platform immediately. These terms apply to all visitors, clients, and creatives using the service.
2. Information We Collect
We collect information that you provide directly to us, including your name, email address, location data, style preferences, session request details, portfolio images, and business information. For creatives, this includes service areas, pricing, availability, and portfolio content. For clients, this includes session requirements and matching preferences. The app itself does not use analytics or advertising trackers and does not collect device information or IP addresses through cookies. The only information stored in your browser is a cookie-consent choice and your light/dark theme preference, both kept locally on your device. Our hosting platform collects basic visit metrics — such as page views, visitors, referrer, and session duration — by default; the app adds no tracking of its own.
3. How We Use Your Data
We use your information to create and manage your account, match clients with compatible creatives, process payments through our payment provider (Square), send notifications about matches and messages, improve our matching algorithms, communicate updates, and ensure platform safety. We do not sell your personal data to third parties. Aggregate, anonymized data may be used for analytics and platform improvement.
4. Data Security
We take reasonable measures to protect your information using industry-standard security practices. Payment information is processed through Square, a PCI-DSS compliant payment processor — we do not store full card numbers on our servers. Access to personal data is restricted to authorized personnel. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your login credentials.
5. ADA Compliance & Accessibility
Just A Match is committed to ensuring digital accessibility for all users, including individuals with disabilities. We are continuously working to improve the accessibility of our Platform in conformance with Web Content Accessibility Guidelines (WCAG) 2.1. Our ongoing efforts include regular audits, keyboard navigation support, screen reader compatibility, color contrast adjustments, and alternative text for images. If you encounter an accessibility barrier, please contact us and we will make reasonable efforts to address it promptly.
6. User Content & Portfolios
Creatives are responsible for the content they upload, including portfolio images. You retain ownership of your content but grant JAM a limited license to display it on the Platform for matching and promotional purposes. You agree not to upload content that infringes on third-party rights, is unlawful, or violates any applicable laws. We reserve the right to remove content that violates these terms.
7. Matching & Payments
JAM facilitates connections between clients and creatives but does not guarantee a match. A match fee ($3 standard, $5 rush) is charged to clients when a creative accepts a match. Creative subscriptions are billed monthly. All payments are processed through Square. Fees are non-refundable once a match is accepted, except where required by law. Pricing for creative services is negotiated directly between clients and creatives — JAM is not a party to those agreements.
8. Privacy & Cookies
We do not use analytics or advertising trackers, and we do not use your data for targeted advertising. The only information we store in your browser is a cookie-consent choice and your light/dark theme preference, both kept locally on your device and not transmitted to us; you can clear these at any time through your browser settings. For more details on data handling, refer to the information in Sections 2–4 above or contact us directly. You can request account deletion from your account page. An administrator completes deletion of your login account and uploaded files. We retain payment transaction records for accounting and legal obligations, and keep the information needed to process your deletion request until it is completed.
9. Limitation of Liability
Just A Match is provided on an "as is" and "as available" basis. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Platform. We are not responsible for the conduct of users on our Platform, though we may take action against users who violate these terms. Our total liability shall not exceed the amount you have paid through the Platform in the preceding 30 days.
10. Modifications & Contact
We reserve the right to modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the updated Terms. We will notify users of significant changes. For questions about these Terms, accessibility concerns, or data requests, please contact us through the Platform.
Questions about these terms? Reach out through the Platform and we'll be happy to help.